Service Area and Delivery Time
Wrapped Feelings & Gifts delivers within Randolph County, North Carolina. Our standard delivery fee is $10.90.
Our website accepts orders 24 hours a day. Once your order is confirmed and payment is processed, delivery will take place within the following 24 hours, between 9:00 a.m. and 6:00 p.m. The exact delivery time may vary. We will contact you to coordinate delivery.
Express Delivery
If you need express delivery, contact us at (786) 865-9903 before placing your order. Express delivery depends on availability and may involve an additional fee. We will confirm the fee before accepting your order.
Orders and Product Substitutions
Each gift basket is carefully prepared. Product availability, colors, packaging, and presentation may vary from the photos.
If an item becomes unavailable, we will contact you before making a substitution. You may approve the replacement or cancel the affected order for a refund.
Cancellations
You may request a cancellation within the first 2 hours after your order is confirmed and paid, as long as preparation of the gift basket has not begun. In that case, you will receive a full refund.
After the first 2 hours, or once preparation has begun, we cannot accept cancellations due to a change of mind.
Damaged, Incorrect, or Missing Items
Please contact us within 24 hours of delivery if your order arrives damaged, is incorrect, or is missing an item. Include your order details and, if possible, photos so we can review the issue.
Depending on the situation, we will arrange a replacement or a refund.
Delivery Delays
If we cannot deliver your order within the confirmed timeframe, we will notify you. You may accept a new delivery date or cancel the order for a full refund.
Payments and Pricing
Prices and delivery charges will be shown before you complete your purchase. Your order is confirmed once payment has been successfully processed.
Customer Information and Privacy
We use the information you provide to process your order, coordinate delivery, and contact you about your purchase. Payments are processed through the payment service available at checkout. Please do not send payment card information by text message or email.
Contact Us
If you have questions about an order or these policies, call (786) 865-9903 or use the contact options listed on our website